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Delivery and Return Conditions

Effective Date: 01.11.2022

At Loti Laundry Service & Luggage Storage (“we,” “us,” or “our”), we strive to provide the best service possible. Please review the following delivery and return conditions carefully, as they outline important information regarding our services and policies.

Delivery Service Conditions

  1. Free Delivery Service

    • We offer free delivery service within the Old Town of Istanbul (Fatih).

  2. Extended Delivery Areas

    • For delivery requests outside our primary service area, specific conditions, including minimum weight limits, may apply.

    • Customers are required to contact us for detailed information regarding delivery fees and terms for areas beyond the Old Town.

  3. Minimum Weight Limit

    • Deliveries to distant locations are subject to a minimum weight limit, which will be communicated during the booking process.

  4. Contact for Delivery Details

    • Please reach out to us via phone or email to confirm delivery availability and terms for your location.

Return and Refund Policy

  1. Refund for Delicate and Damaged Clothing

    • Customers must inform us in advance if their clothing requires special care due to being delicate.

    • Failure to notify us about delicate items may limit our ability to offer refunds or compensation for damages.

  2. Review Process for Lost or Damaged Clothing

    • In the case of lost or physically damaged items, we conduct a thorough review process that takes a maximum of five (5) business days.

    • Customers will be informed of the outcome of the review once completed.

  3. Resolution Options

    • If the review determines that the loss or damage occurred due to our error, we offer the following solutions:

      • A full refund of the service fee.

      • Replacement of the damaged or lost item with an equivalent product (subject to availability).

    • The decision to provide a refund or replacement rests solely with Loti Laundry Service & Luggage Storage.

General Guidelines

  • We reserve the right to amend these conditions as necessary. Any updates will be communicated through our website.

  • For any questions or clarifications, please contact us directly.

Contact Us

For inquiries regarding delivery or return conditions, please reach out to us:

Loti Laundry Service & Luggage Storage
Location: Old Town, Fatih, Istanbul
Email: info@lotilaundry.com
Phone: +905441579641

Website: www.lotilaundry.com

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